The ideal candidate will provide customer service to both our internal partners and our external customers through various activities within the contact support center.
Responsibilities:
- Answering customer calls and providing prompt issue resolution.
- Data entry, assisting in account reconciliation and preparing reports and invoices.
- Processing new accounts and orders.
- Making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues.
- Occasional miscellaneous projects as needed.
Requirements:
- 1+ years' customer service experience
- High School Diploma/GED; bachelor's degree preferred
Preferred:
- Experience with heavy inbound and outbound calls and transferring calls
- 3+ years' business-to-business account support
- Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
- Experience with proofreading and editing documents
Reports into: Manager
Type: Full-time
Location: Florida
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