Under the general supervision of an administrative superior, the ideal candidate will provide support for the issuance of permits for metered parking and parking programs.
Responsibilities:
- Performs customer service functions by responding to customer concerns or inquiries both in person and on the phone; provides professional, accurate and timely customer service information relating to City parking programs and fees to the public.
- Processes and issues parking permits; provides pertinent information to applicant and the public relating to City permit program requirements.
- Retrieves, processes and prints daily and monthly reports for managing parking database.
- Operates a computer, cash register and credit card processor for payment of bills, sales tax, permits and fees.
- Operates a two-way radio to communicate information to field staff.
- Performs data entry activities in a parking management database to record customer, vehicle and permit information.
- Receives, counts, balances and reports cash, including making daily settlement of monies by checking and balancing cash and negotiable instruments against receipted copies of bills and register tapes; posts to a daily settlement form, report, or deposit slip; counts and bands monies received.
- Files records and reports and performs related clerical work as assigned.
- Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
- Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers.
- Performs related work as required for this position description only.
Requirements:
- High School Diploma or GED equivalent
- Plus six (6) months of heavy administrative or customer service experience or equivalent combination of training and experience.
- Proficient in Windows and Microsoft Office applications (Word, Excel, Access, etc.) and database management programs.
Preferred:
One (1) year of heavy administrative or customer service experience.
Reports into: Parking Services Representative II
Type: Part-time
Location: Florida
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