Customer Success Specialist Wanted Remotely!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The Customer Success Specialist position is responsible for the on-going management and growth of a portfolio with annual air volume up to $900k. The candidate will lead innovative account management strategies while focusing on increasing profitability and deepening client relationships within the defined portfolio.

What You'll Do:

• Responsible for growing client revenue through a combination of exceptional relationship management and consultative skills.

• Drive growth and develop innovative client focused solutions.

• Increasing profitability by proactively identifying delivering solutions that continue to add value and expand Amex GBT's web of influence.

• Lead sales efforts to deliver multiple revenue streams and further penetrate accounts with a focus on driving transactions, premium revenue and supplier revenue

• Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of their assigned clients.

• Research the marketplace and competitive products and services to highlight the value that distinguishes Amex GBT products, leverages MI, benchmarking and technology as critical value drivers.

• Create pricing strategies while contributing to the on-going client P & L management.

• Leading client business planning and client business reviews sessions with alignment of client needs and insights to our offering.

• Enhancing the Amex GBT's value proposition thorough policy consultation, researching white paper needs, and technology road mapping​

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What We're Looking For:

• 3- 5 years’ working in a travel industry.

• Must be able to identify client needs and come up with innovative solutions

• Must have strong understanding of the external market and in-depth knowledge of the power of the Amex GBT value proposition.

• Must be able to identify and understand client needs, motivations and "hot" buttons in order to develop focused solutions.

• Proven success in consultative selling is required, in addition to demonstrating success in increasing client profitability.

• High motivation for success and performance required.

• Proven innovative problem-solving and strong decision-making skills required.

• Ability to maintain active workload by excellent prioritization and planning skills.

• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.

• Demonstrate ability to quickly learn, understand and articulate key product and value services in a variety of contexts.